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to reach us?

No call-centre script and no ticket that sits overnight. Technical enquiries reach engineers who can read a SIP trace; commercial ones reach someone who can actually quote you.

Call us +27 21 017 4119 Fastest for anything live-affecting WhatsApp 074 804 2624 Quick questions, quick answers Email the NOC noc@zephyrtelecomms.com Faults, routing, porting, rate decks Send a message Fill in the form Best if you want a written quote

Send us a message

We reply within one business day. Choose your topic and the form will ask only what's relevant. Fields marked * are required.

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1 What you need

I'm enquiring about *

Helps us size and price it accurately.

How many people need a phone or seat?

What do you use today?

Mostly inbound, outbound or both?

This is what we need to build you a real rate deck rather than a template.

Destinations you send to

Rough monthly volume

Do you need CLI preserved?

Preferred billing currency

Which countries?

How many numbers?

What type do you need?

Porting existing numbers in?

Monthly message volume

Traffic type

Sender ID you'd like to use

Which deployment suits you?

How many customers or tenants?

Running a softswitch today?

If calls are failing right now, please phone +27 21 017 4119 instead. This form isn't monitored as fast as the NOC line.

Account name

When did it start?

Call-ID or affected number, if you have one

2 About you

Your name *

Company *

Work email *

Phone

Country

How would you rather we reply?

3 Anything else

Tell us a bit more The more specific you are, the more useful our first reply will be.

I'm happy for Zephyr to contact me about this enquiry. *

We use what you send here only to answer your enquiry — we don't sell it or add you to a marketing list without asking. See our privacy policy for how we handle personal information under POPIA.

Live service affecting?

Don't use the form. Call +27 21 017 4119. If you must email, put the affected prefix or number in the subject line — it routes straight to an engineer.

What to include

Sending these upfront removes a round trip and usually a day.

Detail to include by enquiry type
Enquiry	Include
Wholesale rates	Destinations, monthly minutes, CLI or non-CLI, billing currency
Interconnect	Signalling IPs, codecs, expected concurrent channels
DID order	Countries, number types, quantity, whether SMS is required
Porting	Numbers, current provider, latest bill or proof of ownership
Contact centre	Seat count, inbound/outbound mix, languages, CRM in use
Bulk SMS	Destination countries, monthly volume, sender ID, traffic type
White-Label	Deployment model, tenant count, target markets
Fault report	Call-ID, timestamp with timezone, A and B numbers

24/7

NOC monitored

Where we are

Cape Town, routing worldwide

Head office and core network in South Africa, under our own ICASA licence. Wholesale partners get follow-the-sun cover across time zones.

Head office

Cape Town

Western Cape, South Africa. Business hours 08:00–17:00 SAST, Monday to Friday.

Network

Core & NOC

Monitored 24 hours a day, every day, including public holidays. Faults escalate to engineers directly.

Regulatory

ICASA licensed

We hold our own electronic communications licence rather than operating under someone else's.

Existing customers

Faults come first

If something is live-affecting, phone the NOC rather than using the form. Include the affected number or Call-ID and it routes straight to an engineer.

Or skip the conversation entirely

Send your destinations and volumes and get pricing back without a discovery call first.

Get a quote →Call +27 21 017 4119

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